Online or by Phone: 212-334-7808
a product online is quick, easy and secure. After you select an item,
you'll be guided through checkout and order confirmation.
After you place your order, you will receive an email confirming that
your order was received by our system. Orders usually ship within 2-3
- Within United States and Puerto Rico
Orders usually ship within 2-3 business days. All orders ship from our
facility in New York. Shipping and handling charges are calculated at
checkout based on your order total.
orders are sent via US First Class Mail. All other orders are sent via
US Priority Mail. That means you should receive your order 1-4 days after
- Canada & U.K.
NOTE: We are currently unable to ship internationally. Please check back or email us if you would like to be notified when this changes. Generally, shipments to Canada & U.K. are sent via Global Priority Mail. If your
merchandise total is less than $68, shipping and handling will be US $24.95.
For larger shipments, please checkout to see the order total. Smart Shave
is not responsible for items that get held up or destroyed by customs.
This risk is borne entirely by the purchaser.
- Outside U.S., Canada, and U.K.
Unfortunately, we cannot ship outside these areas.
Program: Get Free Shipping
Enroll in our Auto-Ship program to receive free shipping,
starting with your next order. You will receive Smart Shave every two
months or at another frequency you specify. Membership is free, and you
can cancel at any time. Auto-Ship is available for the 60-use Smart Shave
system only within the United States.
We are required by law to collect 8.625% Sales Tax on shipments to New
York state. Otherwise, there is no tax.
Click here to see where you can purchase
About Your Order
Please direct questions regarding your order to our customer service department
or by calling us at 212-334-7808 Monday-Friday 10:00am to 5:00pm EST.
Your privacy is important to us. We promise to never sell your contact
Please click here
We want new customers to be completely satisfied with Smart Shave. If
this is your first Smart Shave order, and you are not satisfied for any
reason, please notify us by email within thirty (30) days of receipt of
the shipment. We will refund the purchase price less shipping costs and
a 25% restocking charge. Simply email us at firstname.lastname@example.org
with your order number and the reason for your return. Pack the products
securely with a copy of your invoice and send it to us:
Tribeca Skin Science
315 Church Street, 2nd floor
New York, NY 10013
Attn: Returns Department
Please make sure to send your items back via an insured and trackable
carrier, such as US Priority Mail, Fed Ex, or UPS. Make sure to retain
all postal and insurance receipts in case an item is damaged or lost in